At Elix by Parda Posh, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and returns policy below.
1. Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect upon delivery
- The return request is made within 3–7 days of receiving the order
- The product is unused, unopened, and in its original packaging
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare and cosmetic products
- Products without original packaging
- Items purchased on clearance or special discounts (if applicable)
3. Refunds
Once your returned item is received and inspected:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within the return period.
5. Shipping Costs
- Customers may be responsible for return shipping costs unless the product is defective or incorrect
- Original shipping charges are non-refundable
6. Contact Us
If you have any questions regarding returns or refunds, please WhatsApp to contact our support team through the website.